Just completed the book ‘Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems‘ by Steve Krug. The book goes over the process of usability / user testing in a quick and easy read. I downloaded this book 8 days ago and it consumed my train rides to and from the current iOS freelance job I’m working at.
I see this book as a great resource for my first official user testing experience. Steve gives great scripts you can read to your users to cover all of your bases. These include what to say when they sit down ready to start, what to say during, what not to say or do during the test and of course how you should conclude the test.
Having this resource when I work with users to fix usability problems will be a serious lifesaver. All companies should be testing their product directly with their users to get the feedback needed to be user friendly. It’s crazy how many companies think they are too good for testing or don’t need it, because they have someone who put on their resume they know UX. It really is needed for everyone. It doesn’t matter how big or small your company is or how many users you have. Nike says it best “Just do it”.
- “The usability problems on your site may not be obvious to you, because you know how it works— or how it’s supposed to work. Most of your users, on the other hand, don’t, and that makes all the difference.” (310-311)
- “I always start a Web site test by having the participant look around the Home page and tell me briefly what they make of it. The point is to see if the nature of the site is clear: Can users figure out what this thing is?” (997-999)
- “What’s the smallest, simplest change we can make that’s likely to keep people from having the problem we observed?” (1482-1483)
- “A good plan implemented today is better than a perfect plan implemented tomorrow.” (1493-1494)
- “A designer knows he has achieved perfection not when there is nothing left to add, but when there is nothing left to take away.” (1561-1562)
NOTE: All page numbers are based on Kindle version